WARRANTY POLICY

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Warranty Coverage

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RB Focus offers a 24-month warranty from the date of purchase for all products purchased through our official website or authorized distributors. This warranty covers manufacturing defects and material issues.

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Warranty Exclusions

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The warranty does not cover:

• Damage caused by misuse, negligence, or accidents.

• Unauthorized modifications, repairs, or tampering with the product.

• Normal wear and tear from regular use.

• Damage resulting from improper packaging or transportation during shipment to the service center.

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Warranty Claim Process

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1. Contact Us: Send an email or call us, providing:

   • A description of the issue.

   • Purchase date and proof of purchase (invoice or receipt).

2. Initial Evaluation: Based on the information provided, we will inform you if it is necessary to send the product to our service center.

3. Product Shipment: The customer is responsible for packaging and shipping the product to the authorized service center for evaluation.

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Repair or Replacement

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If the issue is covered under warranty, we will:

• Repair the product at no additional cost.

• Replace it with a new or equivalent product if the repair is not feasible.

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Inspection Costs

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If the product is not covered by the warranty, a fee will be charged for the technical inspection. If repair is required, a quote will be provided before proceeding.

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Return Policy

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Right of Withdrawal

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In accordance with Article 10 of Law 34/2002, customers have the right to withdraw from their distance purchase without justification within 14 calendar days from the date of product delivery.

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Return Conditions

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• Unopened Products: Must be returned in their original condition, including packaging and accessories.

• Opened Products: If opened but not used beyond what is necessary to verify their nature, characteristics, or functionality, they are still eligible for return.

• Exclusions from the Right of Withdrawal:

  • Customized or made-to-order products.

  • Products that cannot be returned for hygiene or health reasons if they have been unsealed after delivery.

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Process to Exercise the Right of Withdrawal

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1. Contact us within the 14-calendar-day period, indicating your decision to withdraw.

2. Return the product to the address provided. Shipping costs will be borne by the customer unless the product has defects or errors attributable to RB Focus.

3. Refund: Once the product is received and reviewed, we will refund the full purchase amount, including initial shipping costs, within a maximum of 14 calendar days.

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Final Note

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This warranty and return policy is subject to change without prior notice. If you have additional questions, please do not hesitate to contact our customer service team.